Help us to help you...
Please allow a minimum of 48 hours (2 working days), excluding weekends and Bank Holidays, for your request to be processed. During busy periods such as Christmas and Easter, please allow up to 72 hours.
Why do we need 48 hours?
When a medication request is made your computer medical records are consulted to see if you are due for a review and to check the items you have requested are still on your repeat medication list.
If your review is due the Doctor is asked if the repeat can safely be given before you need to be seen. If items requested are not on your repeat medication list the Doctor will need to review this request and you may be contacted. All prescriptions must firstly be checked and signed by a doctor.
Some medications are not kept in stock and are ordered specifically for you from the wholesaler.
When the medication is dispensed it is checked for accuracy by a second Dispenser/Pharmacist. Time is also needed for Pharmacies to collect repeat prescription forms from the Surgery. (Frequency varies)
How to order a repeat prescription:
The Dispensary is unable to accept requests for prescriptions over the telephone or via email. (Email is not deemed to be secure)
Patients can fax their request on 01449 778212 or order online using the SystmOnline service. To register for a SystmOnline account, please speak to our reception team. You will need to bring two forms of identification (one with a photo) and will be issued with a personal username and password.
Problems occur if:
The drug is unusual and our Wholesaler may need to order it from another Supplier.
The Hospital has changed your medication and we have not yet been informed. Sometimes discharge information and outpatient letters do not arrive as quickly as we would like!
The table below is a guide to when your prescription should be ready for collection.
|Prescription handed in ||Combs Ford Dispensary |
| Monday|| Wednesday|| Thursday|
| Tuesday|| Thursday|| Friday|
| Wednesday|| Friday|| Saturday|
| Thursday|| Saturday|| Tuesday|
| Friday|| Tuesday|| Thursday|
| Saturday|| Wednesday|| Thursday|
| Sunday|| Wednesday|| Thursday|
Please only request medication that you require. Excessive or unnecessary requests for repeat medication has a cost impact on the NHS. Incidences of prescribed medication being sold on will be investigated by the Local Counter Fraud Specialist and may lead to prosecution.