News:

Chlamydia Screening

Are you aged 15-24?  If yes, please contact the surgery and ask to make an appointment for your free chlamydia test.  It only takes a few minutes to do and results are sent to you confidentially.

Cervical Screening Programme

We recommend that all women aged between 25 and 64 regularly attend for cervical screening.  Cervical screening has reduced cancer rates by 50% since it first began.  You will be written to inviting you to attend either every 3 years or 5 years dependent on your age.  When you receive your letter, please telephone the surgery to make an appointment with the practice nurse.

 


 

 

Complaints

Combs Ford Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Practice Manager (or email jane.crawford@gp-d83079.nhs.uk or sally.pearce@gp-d83079.nhs.uk).  Full details of your complaint will be taken and a full investigation will be initiated. 

You will receive an acknowledgement letter within 2 working days and we will endeavour to answer your queries within 10 working days. 

We also welcome your comments and praise for our staff! 

 Please ask our Reception staff for a copy of our leaflet “How To Make A Complaint/Compliment”. 

Other useful contacts –


PALS (Patient Advocacy & Liaison Service)
Suffolk Community Healthcare

The Akenham Suite

The Hub Business Centre

Paper Mill Lane

Bramford IP8 4DW

Tel: FREEPHONE 0800 389 6819

Email: pals@suffolkpct.nhs.uk